CHAMIKA BANKS
chamikabanks@hotmail.com
2535 Baylor St	(650) 321-4160 (Home) 
East Palo Alto, CA 94303	 


CAREER OBJECTIVE
Resource Navigator


SUMMARY OF PERSONAL SKILLS AND ABILITIES

Ÿ  Problem Solver
Ÿ  Answer Multi-Line Telephones
Ÿ  Reliable
Ÿ  Provide Excellent Customer Service
Ÿ  Quick Thinking
Ÿ  Operate Office Equipment
Ÿ  Hard Working
Ÿ  Responsive
Ÿ  Patient
Ÿ  Assist/Develop Special Projects


EXPERIENCE
* Resource Navigator - Plugged In, East Palo Alto, CA	3/12/03 - present
Responsibilities:  Provided excellent customer service; assisted community members with computers; enforced the Technology Access Center rules and procedures; Register new users; maintained a safe, clean, comfortable and productive atmosphere.

* Receptionist/ Admin. Assistant - Manpower Temp Agency, Sacramento, CA	1/01 - 7/01
Responsibilities:  Provided excellent customer service; filed alpha/numerically; sorted/distributed mail; scheduled appointments; answered multi-line telephone; ordered/stocked office supplies; made training/travel arrangements; and operated 10-key by touch.

* Data Entry Clerk - Ravenswood City School District, East Palo Alto, CA 	6/98 - 8/98
Responsibilities:  Kept records; handled correspondence; logged incoming invoices; documented activities; created filing systems; collated documents; designed flyers/posters/announcements; computer literate: Microsoft Office, Word, PowerPoint, Access, Excel and Spreadsheets.


EDUCATION AND TRAINING

* Opportunities Industrialization Center West (OICW) Training Center - Menlo Park, CA - 
Job Readiness & Exploration Certificate 	12/02 -present

* Sacramento Valley Organizing Community (SVOC) - Sacramento, CA - 
Job Readiness & Exploration Certificate  	1/02 - 5/02
    
* Grambling State University - Grambling, LA - 
Computer Science	8/98 - 1/00

* Woodside High School - Woodside, CA - 
Diploma